What is Unified Communication

Know about What is Unified Communication

Communication With changing times, companies are evolving to be more efficient at whatever they do. One of the technologies that has changed dramatically in the past two decades is the communication system. It is on the way to being united more than ever.

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What is Unified Communication?

Unified communication refers to an application that combines different communication methods within a company.

A company is likely to use many contact modes: phone, text, fax, email, video conferencing, etc.

Unified Communication helps companies to manage all platforms from one application. A UC combines you

Business telephone system
Fax machine
Call
Video conferencing
Chat
IVR
Conference Call and much more
Advantages of Unified Communication solution
UC offers companies the opportunity to be more competitive and better serve their customers. More companies are moving towards UC and future-proofing their business.

UC offers companies

Improve their efficiency
Reduce costs
Increase sales
Better customer service
Important terminologies you should know when dealing with Unified Communication solution
PBX (Private Branch Exchange): A PBX records all calls from the outside world and sends them to the respective recipient

Environment

IVR (Interactive Voice Response): It is an automated operator who manages all repetitive tasks that would otherwise take human time.

UCaaS (Unified Communication as Service): An implementation method that can deliver UC to organizations through the cloud.

VoIP (Voice over Internet Protocol): A system in which telephones are transferred over the Internet instead of over traditional lines

Mobility: a term for integrating your landline phone with your mobile device.

API (Application Programming Interface): An Application Programming Interface (API) allows you to customize your telephone system and may therefore be one of the most important features to consider in your next telephone system.

How does Unified Communication work?
In order for UC to work, you need support from multiple back-end platforms that allow integration and facilitate the front-end interface for the users.

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Front-end functions:

An application that allows voice calls and audio conferences
SMS application for SMS and chat
Video application to enable video conferencing
Social networking tools
Back-end functions
UC server
Cloud-based IP-PBX (Private Branch Exchange)
VoIP phones
MultiPoint control unit

One of the key components of a unified communications solution is the ability to integrate with other productivity tools. For example, a UC can be easily integrated with Customer resource management, so you can access data from CRM and start communication directly from the interface. This is done through APIs that allow the integration between the two systems.

UC allows companies to communicate efficiently, even if they are far apart. It unites all forms of communication and, more importantly, it does it much cheaper than traditional lines of communication. UC also reduces the need for travel, which would have been costly and time consuming.

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UC allows a user to change different communication modes within the session. That is, if you start your conversation via email, you can easily convert it to SMS or call service within the same interface. Thanks to advances in technologies such as unified communications, industries such as call center solutions have been efficiently scaled. UC is the foundation for most call center and customer service solutions - studded condoms. Everyone knows how good customer service can change the company. A flexible and agile UC can save your business a lot of trouble in the long run.

How to conduct a successful conference call

Know about that How to conduct a successful conference call

If you are managing a project, you will certainly be asked to hold a meeting through a conference call at some point. These meetings can be tricky because you usually don't come face to face with some or most of the participants, making it more difficult to stay organized and focused. These few tips will help you stay on track and successfully reach the conference call goal.

- Prepare an agenda in advance

It is important to prepare a conference call agenda in advance so that the meeting has a pre-set structure that all participants can follow. If you do this in advance, your team and other remote participants will have time to prepare comments, questions, and any presentations to help make the meeting run more smoothly. You can then tick off items on this agenda during this meeting, so that the meeting runs smoothly and no important point is missed.

- Organize your team

Make sure your team is familiar with the correct conference call etiquette. Since it is performed over the phone, interruptions and ambient noises such as typing or clicking or pens can be much more disturbing than during a normal meeting. Also, make sure everyone leaves their cell phone, arrives on time so that there are no interruptions, and is prepared for the meeting with a copy of the agenda and other additional materials. Also, make sure that all team members introduce themselves when they join and before making their voices heard, because not all participants can see you during a conference call. Also, let them keep their comments short, because without visual cues, it's easy for remote participants to tune into an elongated monologue.

- Introductions

Introductions are important During a conference call, it is important that the project leader starts with the introductions of his team and that the other party or participants do the same thing remotely. This way the meeting remains professional and structured and there is less chance of confusion. It's also important to keep taking names, starting questions with the name of the person they're addressed to, and encouraging your team members to re-introduce themselves before speaking because it's impossible to recognize that many voices over the phone .

- Maintaining control and momentum

As a project leader, it is your job to take the lead and lead the discussion in a meaningful direction. Try to stick to the agenda and keep the conversation going by asking questions and announcing the next topic. If someone is quiet, don't assume it means approval and keep asking for feedback and confirmation. In addition, remote participants can easily become isolated or your team may forget they are there, so keep them engaged in the discussion and avoid getting distracted by speaking to them while you speak.

- Take notes

It's easy to lose track of who said what during a conference call, especially since you can't distinguish most of the votes, so make sure to keep taking notes. This will also help you remember what was discussed and what decisions were made, and who was assigned what task until the next meeting. Without it, your precious and carefully scheduled conference call can be lost, because it is impossible to keep so much information in your busy mind without notes. These notes can also serve as a basis for the agenda of the next meeting.

These few considerations can help any project manager lead better conference calls, where all team members can get something important out of the meetings and make important urgent decisions instead of just wasting precious time.

3 types of group meeting units

Know about 3 types of group meeting units

Organizing a face to face meeting can be quite time consuming and difficult, especially if the participant are spread over a large geological area. So to simplify things, it can be helpful to host an audio conference, which is appreciated for its ability to save on things like cost, time, and even CO2 emissions. Here are some of the most appealing group conference systems:

Loudspeaker telephone

The original speakerphone was part of the traditional desk phone. It is limited in features and probably does not include echo cancellation capabilities, while it also has only one microphone. This type of system is most practical for use by one or two people who are relatively close to the phone. The sound quality when several people speak at the same time is quite poor, which can have a negative impact on productivity.

Conference phone

The conference phone is a standalone device designed to work in an outdoor environment and may contain one or more additional microphones. This type of telephone system is used to support a multi-party call. While the conference phones are quite easy to use, the latest phones on the market are very sophisticated and complex tools.

Most high-end conference phones are built with technology such as echo cancellation and digital signal processing technology to ensure that the conversation is clear to all participants, while work is being done to eliminate background noise such as overhead fans, computers and side calls.

Audio conference system installed

The installed audio system is built with individual components that make it possible to make a phone call as clearly as possible. The individual parts of the system are placed in different parts of the boardroom to maximize the experience. In addition, each part of the conference system has its own controls. This makes it possible to easily maximize audio output by adjusting the speaker outputs and microphone gain levels.

This type of system is great for the larger rooms because it includes digital processing capabilities that can solve most sound problems, with technology such as multiple echo cancellation mixtures. In addition, it is even possible to connect the installed system to the latest video conferencing equipment for the more comprehensive session.

Once the right type of conference phone is found, you can take advantage in many different ways. One of the obvious benefits is, for example, the ability to reduce costs by eliminating travel, hotel, gas, etc. While it does cost to invest in one of the high-quality and feature-rich conference phones, it is certainly a lot less than the cost if multiple participants are traveling to one location for a personal conversation. Other benefits, including the ability to save time, improve sound quality, improve ease of use, and improve group interaction.