What is Unified Communication

Know about What is Unified Communication

Communication With changing times, companies are evolving to be more efficient at whatever they do. One of the technologies that has changed dramatically in the past two decades is the communication system. It is on the way to being united more than ever.

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What is Unified Communication?

Unified communication refers to an application that combines different communication methods within a company.

A company is likely to use many contact modes: phone, text, fax, email, video conferencing, etc.

Unified Communication helps companies to manage all platforms from one application. A UC combines you

Business telephone system
Fax machine
Call
Video conferencing
Chat
IVR
Conference Call and much more
Advantages of Unified Communication solution
UC offers companies the opportunity to be more competitive and better serve their customers. More companies are moving towards UC and future-proofing their business.

UC offers companies

Improve their efficiency
Reduce costs
Increase sales
Better customer service
Important terminologies you should know when dealing with Unified Communication solution
PBX (Private Branch Exchange): A PBX records all calls from the outside world and sends them to the respective recipient

Environment

IVR (Interactive Voice Response): It is an automated operator who manages all repetitive tasks that would otherwise take human time.

UCaaS (Unified Communication as Service): An implementation method that can deliver UC to organizations through the cloud.

VoIP (Voice over Internet Protocol): A system in which telephones are transferred over the Internet instead of over traditional lines

Mobility: a term for integrating your landline phone with your mobile device.

API (Application Programming Interface): An Application Programming Interface (API) allows you to customize your telephone system and may therefore be one of the most important features to consider in your next telephone system.

How does Unified Communication work?
In order for UC to work, you need support from multiple back-end platforms that allow integration and facilitate the front-end interface for the users.

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Front-end functions:

An application that allows voice calls and audio conferences
SMS application for SMS and chat
Video application to enable video conferencing
Social networking tools
Back-end functions
UC server
Cloud-based IP-PBX (Private Branch Exchange)
VoIP phones
MultiPoint control unit

One of the key components of a unified communications solution is the ability to integrate with other productivity tools. For example, a UC can be easily integrated with Customer resource management, so you can access data from CRM and start communication directly from the interface. This is done through APIs that allow the integration between the two systems.

UC allows companies to communicate efficiently, even if they are far apart. It unites all forms of communication and, more importantly, it does it much cheaper than traditional lines of communication. UC also reduces the need for travel, which would have been costly and time consuming.

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UC allows a user to change different communication modes within the session. That is, if you start your conversation via email, you can easily convert it to SMS or call service within the same interface. Thanks to advances in technologies such as unified communications, industries such as call center solutions have been efficiently scaled. UC is the foundation for most call center and customer service solutions - studded condoms. Everyone knows how good customer service can change the company. A flexible and agile UC can save your business a lot of trouble in the long run.